Shipping policy

Shipping Policy

Processing Time
All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. In case of significant delays, we will notify you via email or phone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the selected shipping method. Estimated delivery times:

  • Local (Pakistan): 3-7 business days

  • International: 7-21 business days

Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking information may take up to 24 hours to be updated.

Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Bachay is not responsible for delays caused by customs.

Damaged, Lost, or Stolen Shipments
We are not liable for lost, stolen, or damaged packages after they have been shipped. If your package is missing, please contact the shipping carrier directly. If you receive a damaged item, contact us immediately at info@bachay.com with photos of the damaged product and packaging.

Returns Due to Failed Delivery
If a package is returned due to an incorrect address or failure to pick up from the carrier, the customer will be responsible for reshipping fees.

Contact Us
For any shipping-related questions, contact us at:

  • Email: info@bachay.com

  • Phone: +92 302 0222429

  • Address: 318, 18/A Street 34, Sec # C, Manzoor Colony, Karachi 71000, Pakistan